Juan365 Terms and Conditions: Account Rules for Philippine Users
Understand eligibility, account responsibilities, transaction checks and what to review before using a gaming service. This page also explains where to look for closure, complaint and privacy procedures.
For eligible adults aged 21 and overScope of These Terms and Conditions
This page explains use of the Juan365 information website and the account terms users should check with a linked service. It does not itself open an account, accept a wager or process a payment. A separate operator’s accepted terms govern transactions made on that operator’s service.
Before registering or paying, identify the contracting operator and review its current terms, applicable law, complaints process and payment rules. These details are not independently confirmed by this information page. Keep a copy of any terms or promotion conditions relevant to your activity.
Eligibility first: Gaming is for eligible adults aged 21 and over. Age alone does not override other restrictions or exclusions. Gambling is entertainment with a risk of loss, not a replacement for income.
Eligibility and Age Requirements
Check these conditions before registration. The provider must explain the requirements that apply to its service; a successful website visit does not establish your eligibility.
Age threshold
Philippine gaming is for people aged 21 and over who meet all applicable conditions. Supply accurate age details and follow any secure verification process. Check PAGCOR eligibility guidance for restricted categories.
Location and restrictions
Use a gaming service only where you are eligible to do so. Do not conceal your location or bypass an exclusion. Confirm the relevant operator and its permissions rather than relying on a logo or search result.
Account ownership
Use an account registered to you and review the provider’s duplicate-account rules. If you already have an account, recover it instead of creating another to avoid checks or restrictions.
Account Registration and Security
Prepare accurate details and review the account provider’s collection notice before submitting a form. The Juan365 registration guide explains the preparation steps.
Accurate information
Enter information that matches your identity documents where checks are required. Correct mistakes through the provider’s verified support process rather than opening another account.
Passwords and recovery
Use a unique password and keep recovery codes private. If credentials are exposed, secure the account promptly. Responsibility for a disputed transaction depends on the facts, applicable law and actual account terms.
Contact details
Keep the phone or email used for account notices accessible. Follow the verified update procedure if it changes. Essential service notices and optional marketing messages may use different preferences.
Reporting unfamiliar activity
Report activity you do not recognise to the account operator. Keep relevant times and reference numbers, but never include passwords or OTPs. Use the login guide for ordinary sign-in problems.
Deposits, Withdrawals and Payment Questions
This information website does not process funds. For any transaction, read the account operator’s payment rules and the payment provider’s conditions before you confirm.
Before a deposit
- Use a payment method you own and are authorised to use, subject to the provider’s rules.
- Check account-name matching and restrictions on third-party payments.
- Confirm the amount, currency, minimum, maximum and any fee before authorising.
- Keep the receipt and check the transaction status before retrying a delayed deposit.
Before a withdrawal
- Check which identity or payment verification steps are required.
- Confirm permitted withdrawal destinations; do not assume every deposit method supports withdrawals.
- Review processing stages, fees and any published time estimates. No fixed payout time is established by this guide.
- If a transaction is held for review, request the reason and secure documentation process from the provider.
Payment problem? Contact the provider handling the transaction with its reference number, date and status. Ask for an explanation and the next review step. Do not send an extra payment simply because an unsolicited contact claims it will unlock funds.
Account Closure, Reviews and Liability
Account restrictions and closure
- An account provider may review or restrict access where its terms or applicable obligations justify doing so.
- Incorrect identity information can require correction and additional checks; request the relevant procedure.
- For suspected fraud, ask the provider about review steps and what information you may submit.
- To close an account, request confirmation and ask how pending wagers, balances and retained records are handled.
Service interruptions and disputes
- A connection error does not by itself establish whether a wager was accepted. Check the recorded round or transaction status.
- Keep round IDs, timestamps and error messages when reporting a disputed result; avoid placing a replacement wager while its status is unclear.
- Liability depends on the actual agreement, applicable law and circumstances. This guide does not impose a blanket waiver of rights.
- For unresolved complaints, request the operator’s formal process, legal entity, applicable regulator and escalation route. No specific tribunal or deadline is invented here.
Updates to terms
This English page was revised on 10 September 2026. Review any material changes to the account provider’s terms before further use, including when they take effect and how acceptance is requested. Continued browsing of this guide does not accept a separate operator’s transaction terms.
Your Responsibilities
Use this website and any linked service honestly, with respect for other users and the provider’s published rules. These responsibilities apply alongside the actual terms you accept with an account operator.
Fair conduct
- Follow the published rules of the game or service you choose.
- Do not harass or abuse other users or support staff.
- Do not participate in deception, collusion or fraudulent activity.
- Do not attempt to alter results or exploit a known system error.
Spending decisions
- Use only money you are entitled to spend; do not borrow to gamble.
- Keep essential expenses separate from entertainment spending.
- Do not treat wagering as an investment or reliable income.
- Pause if gambling is creating financial pressure.
Account protection
- Keep passwords and verification codes private.
- Do not share or borrow gaming accounts.
- Sign out when finished, particularly on a shared device.
Keeping details accurate
- Keep account details accurate through the approved update process.
- Respond to legitimate verification requests through secure channels.
- Do not impersonate another person or submit false documents.
Activities to Avoid
Do not use this website or a linked service for the activities below. Any account investigation or enforcement action must be assessed under the responsible operator’s rules and applicable law.
Fraud and manipulation
Do not use deception, collusion or unauthorised tools to influence results or exploit a service. Report suspected errors rather than trying to profit from them.
Duplicate-account abuse
Do not create extra accounts to evade eligibility checks, exclusions or promotion limits. Ask the provider to resolve an existing-account problem.
Unlawful financial activity
Do not use an account to move unlawful funds or disguise the source or ownership of money. Use only authorised payment processes.
Underage access
Do not let anyone under 21 use a gaming account, and do not operate an account on their behalf.
Attacks on systems
Do not introduce malware, disrupt access or attempt unauthorised entry into accounts, servers or networks.
False identity
Do not use another person’s identity, payment details or documents to register or pass verification.
Limits, Breaks and Responsible Gaming
Read the responsible gaming guide before deciding to play. Account access is not a reason to continue if gambling is causing harm.
Available limits
Check the provider’s actual limit controls, their coverage and when changes take effect. A deposit limit, stake limit and loss limit are different controls; do not assume one provides the protection of another.
Self-exclusion and breaks
Ask the verified provider how to request a break or exclusion and obtain confirmation of its effect. Ordinary closure may differ from a formal exclusion. Do not try to regain access through another account.
Support options
Independent support and Philippine exclusion information are linked in the responsible gaming guide. An account support team can explain restrictions, while a qualified professional can help with gambling-related harm.
Make a deliberate decision: Keep essential money out of gambling and stop at the limit you set. Do not chase losses or increase spending to solve financial problems.
Juan365 Terms and Conditions FAQ
Clear answers to common questions, with practical next steps.
Read the Account Guides Before Continuing
Use the registration or login guide for practical account steps. For other questions, see the Juan365 FAQ. Confirm the account operator and its current terms before making a commitment.
For eligible adults aged 21 and over. Read the Privacy Policy and Responsible Gaming guidance.
Daniel Reyes is the CEO of Juan365 with more than 12 years of experience in the iGaming and online betting industry. He leads Juan365 with a strong vision and ensures the platform fully complies with PAGCOR regulations.